E-COMMERCE CONSULTING

Shanna HAS A PrOVEN TRACK RECORD OF DRIVING GROWTH FOR GLOBAL E-COMMERCE BRANDS.

Customer Service Tools (Gorgias, Zen Desk), Review platforms (Okendo/Yotpo), Search Spring, Shopify Plus Website launches, Klaviyo Email program setups, and Mobile App creation and launches—all these big words.

You need someone who understands these and lives and breathes them as their passion. You need someone who can understand the scope and speak to a developer in a way that they understand to deliver a fast and effective solution. You need Shanna Gualtieri—your digital product expert.

BUILD AN ONLINE STORE THAT SELLS. and sells again.
AND AGAIN.

Shanna specialises in e-commerce solutions that improve customer experiences, streamline journeys, and increase revenue. From UX improvements to digital merchandising, Shanna ensures your store performs at its best.

Looking for a digital project maestro to lead your next tech rollout? That’s where Shanna comes in. As your go-to Digital Project Peep, she will ensure your e-commerce and digital initiatives are delivered seamlessly—on time and with impact.

Just a few of the tools she can help with:

  • Customer Service Tools: Rolling out platforms like Gorgias and Zendesk.

  • Review Platforms: Setting up Okendo, Yotpo, and other customer review systems.

  • Search Optimisation: Implementing Search Spring for smarter search functionality.

  • Shopify Plus Website Launches: She’s got you covered from brief to launch.

  • Klaviyo Email Program Setups: Build better customer journeys with email that converts.

  • Mobile App Creation and Launches: From food loyalty apps to cutting-edge retail solutions.

Shanna brings a unique ability to bridge the gap between client needs and technical execution. She will ensure your scope is crystal clear and communicate with developers to ensure fast, effective solutions.

STILL NOT CONVINCED? HERE’S SOME OF WHAT SHANNA HAS DELIVERED:

  • Amber Rewards Loyalty Program: Successfully launched their customer loyalty program in the Middle East.

  • Dr Naomi Skin, Radical Yes, Calibre Menswear: Implemented Gorgias, Okendo, and Search Spring for smoother operations and customer experience.

  • Grown Alchemist Skincare: As the lead Project Manager (PM), Shanna worked in-house with Convert Digital to brief, test, and approve Grown Alchemist’s new website.

  • New Era Cap Australia: Delivered a full website relaunch for this iconic headwear brand, including its NBA and MLB product lines.

  • Dr Naomi Skin Shopify Plus Launch: Shanna led the Prosper Digital team in delivering a successful Shopify Plus launch.

  • Concept Ate Mobile App: Audited and briefed the redesign of this food loyalty app for Noodle Box and associated brands.

  • Le Specs, Patagonia, Levi’s ANZ: Delivered site launches and digital mini-projects during her time in-house at We Are Digital.

KEY INCLUSIONS

The E-Commerce Consultant service is tailored to help businesses optimise their online stores and drive revenue growth. Key inclusions are:

USER JOURNEY
MAPPING

  • Comprehensive mapping of the customer journey to identify pain points and opportunities for improvement.

  • Analysis of user behaviour to streamline navigation, minimise drop-offs, and optimise the overall shopping experience.

  • Actionable recommendations to create a frictionless and engaging path to purchase.

CONVERSION FUNNEL ENHANCEMENTS

  • In-depth evaluation of your e-commerce conversion funnel, from product discovery to checkout.

  • Implementation of strategies to reduce cart abandonment and improve checkout completion rates.

  • Customised solutions to encourage upselling, cross-selling, and repeat purchases.

STRATEGIC DIGITAL
MERCHANDISING

  • Optimisation of product pages, including layout, descriptions, and visuals, to captivate customers and boost sales.

  • Recommendations for category organisation and search functionality to make it easier for shoppers to find what they need.

  • Implementation of promotional strategies, such as banners and dynamic pricing, to highlight key products and drive urgency.

Schedule a complimentary consultation

REAL CUSTOMERS.
REAL RESULTS.

“I engaged Shanna to do a website audit for one of my long-term clients, and the entire team was so blown away by the insights shared. It gave us a clear roadmap for what we need to do to improve our conversions on site and was a good mix of quick, easy wins and bigger projects (that we really should have done years ago!).”
- Jordan Lomax