PRIVACY POLICY

Shanna Gualtieri Digital is committed to providing quality services and protecting your privacy. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We adhere to the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

For more information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner (OAIC) website at https://www.oaic.gov.au.

What is Personal Information, and Why Do We Collect It?

Personal Information refers to information or an opinion that identifies an individual. Examples of Personal Information we collect include your name, address, email address, phone number, and other contact details.

This information is collected through various means, including:

  • Interviews and correspondence

  • Telephone and email communications

  • Submissions through our website (www.shannagualtieri.com)

  • Cookies and tracking technologies on our website

  • Publicly available sources

  • Third-party services.

We use your Personal Information to provide our services to you, share relevant information with our clients, and for marketing purposes. Secondary purposes may include uses closely related to the primary purpose where you would reasonably expect such use or disclosure.

You can unsubscribe from our mailing or marketing lists anytime by contacting us in writing.

Cookies and Website Interaction

Our website may use cookies to enhance your experience and collect non-identifiable data about your browsing activity. Cookies allow us to:

  • Monitor website usage and improve functionality

  • Personalise your online experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Sensitive Information

Sensitive Information, as defined in the Privacy Act, includes information such as an individual's:

  • Racial or ethnic origin

  • Political opinions or affiliations

  • Religious or philosophical beliefs

  • Membership in a trade union or professional association

  • Criminal record

  • Health information.

We will only use Sensitive Information:

  • For the primary purpose for which it was obtained

  • For a secondary purpose directly related to the primary purpose

  • With your consent or as required by law.

Collection from Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. However, we may also receive information from third parties. In such cases, we'll take reasonable steps to ensure you know about the information we gave you.

Disclosure of Personal Information

We may disclose your Personal Information to:

  • Trusted third parties, such as contractors or marketing agencies, solely for purposes aligned with the primary purpose of collection.

  • Third parties where you have provided consent.

  • Government authorities where required or authorised by law.

All third parties we work with must handle your information in compliance with this policy and the privacy laws.

Security of Personal Information

Your Personal Information is stored securely using encrypted digital systems and protected physical files. Access is restricted to authorised personnel only, and we conduct regular security reviews to minimise risks of unauthorised access, misuse, or loss.

When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. As the law requires, client files are retained for at least seven years.

Access to Your Personal Information

You can request access to the Personal Information we hold about you and ask for updates or corrections. To ensure privacy, we may require proof of identity before releasing the requested information.

We will respond to your access request within a reasonable timeframe, typically within 30 days. We do not charge for access requests but may apply an administrative fee for providing copies of your Personal Information.

Maintaining the Quality of Your Personal Information

We take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you believe our information needs to be updated or corrected, please notify us so we can update our records promptly.

Policy Updates

This Privacy Policy is subject to change. The latest version will always be available on our website.

Last Updated: December 2024

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your Personal Information, please email us at shanna@shannagualtieri.com.

We will acknowledge your complaint within five business days and try to resolve it within 30 days. If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.